Return & Refund Policy

Last updated: June 2026

At Zimal Wear, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help!

🔄 Returns

We accept returns under the following conditions:

• ✅ Item must be returned within 48 hours of delivery
• ✅ Item must be unused, unwashed and in original condition
• ✅ Item must be in original packaging with tags attached
• ✅ Proof of purchase (order number or receipt) required

❌ Non-Returnable Items

The following items cannot be returned:

• ❌ Items that have been used, washed or altered
• ❌ Items returned after 48 hours of delivery
• ❌ Sale or discounted items
• ❌ Items without original tags or packaging

🔄 Exchange Policy

We offer free exchange if:

• ✅ You received a wrong item
• ✅ Item is damaged or defective
• ✅ Item has a manufacturing defect

Exchange request must be made within 48 hours of receiving your order.

💰 Refund Policy

Refunds are issued in the following cases:

• ✅ Item received is damaged or defective
• ✅ Wrong item was delivered
• ✅ Item is out of stock after order placement

Refund will be processed within 5-7 working days via:

• 💳 Bank transfer
• 📱 EasyPaisa / JazzCash

🚚 How to Request a Return or Refund

Follow these simple steps:

1. 📞 Contact us within 48 hours of delivery
2. 📸 Send photos of the item clearly showing the issue
3. ✅ Our team will review and respond within 24 hours
4. 📦 If approved, send the item back to our address
5. 💰 Refund or exchange will be processed immediately

📞 Contact Us for Returns

💬 WhatsApp: 0301 9030703
📧 zimalwear@gmail.com
🌐 zimalwear.com

📍 Our Address

Zimal Wear
Mughal Centre, Basement Shop LG2
Evening Road, New Anarkali
Near Nela Gumbad, Lahore, Punjab, Pakistan

We value your trust and will always do our best to resolve any issue quickly and fairly. Thank you for shopping with Zimal Wear! 🌸